While we strive for perfection, we understand that sometimes things might not go as planned. If you believe your product has arrived damaged or defective, here's how we can assist:

Return Eligibility:

1. Damage or Defect: Returns are only granted for products that arrive damaged or defective. To initiate a return, evidence in the form of clear images showcasing the damage or defect is mandatory.

2. Time Frame: Please report any damages or defects within 10 days of receiving your product. Any claims made post this period will not qualify for returns.

3. Proof of Purchase: To help us process your return swiftly, please include your order number in all correspondence.

How to Return:

1. Contact Us: Before sending back any product, please reach out to us at info@sorenza.co.uk. Use the subject line: "Return Request - Order #[Your Order Number]" for faster processing.

2. Provide Evidence: Attach clear photographs of the damage or defect alongside a brief description. This will help us assess the issue and expedite the process.

3. Await Instructions: Once we've reviewed your return request, we will provide further instructions on how to proceed. Please refrain from sending products back without prior communication, as it may lead to processing delays.

Please Note:

• If your return is approved, we will provide guidance on how to send the product back to us. Returned items must be in their original packaging and must not show signs of wear or use.
• Refund or replacement decisions will be made at the discretion of our evaluation.

For any further questions or clarifications, do not hesitate to get in touch with us. Our aim is to ensure a seamless shopping experience, and we're here to help every step of the way.

Thank you for choosing Sorenza. We value your trust and loyalty.